Cloud Telephony Integration

Lower your agents' average handling time.

Cloud Telephony Integration

Building connected journeys. That’s VANEIGENS.

Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration. With extended services of CTI and a seamless CRM integration across every channel, you enable your sales and service agents with just what they need to make every conversation great. It’s easy to see how the flexible, private, and reliable CTI creates all-around better sales and service experiences.

Boost customer satisfaction and agent experience.

Serving and selling gets better if you know who’s calling! With a seamless CTI, you connect your CRM data to your phone services.

Discover more about your business with extended features. With reporting features, analytics and QA tools, KPI monitors, and more, your deepest business insight is now in sight. Easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons.

Give your customers the attention they deserve with automatic routing and prioritisation. Due to the implementation of automatic, skills-based routing of incoming calls, your relevant agents can best serve your customers.

Your partner of all CTI solutions

Case study

Omoda

If you can dream it, you can do it

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.

Want to know more
about CTI?

Get in touch with Just!

Cloud Telephony Integration

Cloud Telephony Integration

Lower your agents' average handling time.