AskAmy
Integrated Social Messaging
A native application to interact with your customers and social sell directly from your customer care center.
AskAmy
Next-level digital messaging.
AskAmy is our self-made, highly versatile messaging platform. Enabling real-time conversations, with all conversation history at your fingertips on one screen. With AskAmy, you connect any social channel of your choice to create a consistent customer journey. It’s built natively on Salesforce, with seamless integration into your existing org.
Implemented in one day
Realtime conversations
Transactional messaging
All favorite channels
Install, manage & interact
On Salesforce platform
“>AskAmy is directly installed and available in your existing Salesforce org. The Messaging App is seamlessly integrated with your Service Cloud. Therefore, it is possible to have your customer care centre interact with customers via the most favourite (social) channels, like WhatsApp and Facebook Messenger, through just one interface in Salesforce.
All functionalities to interact through
One interface
AskAmy offers key functionalities required for any modern high-volume interaction department, whether it’s for consumer-facing sales and service, or for communications between internal departments. Through only one interface, you are able to provide the best possible service to your customers and colleagues.
All data & functionalities for
360° proactive service
“>In AskAmy you are able to provide the best possible proactive service, as you have the 360° view available to your customers. With all purchase and interaction history available, the service agents can personalize their approach and proactively support and advise the customer in their query. For example, by providing store and stock locator information on products to the customer via chat.
A customer service app that generates
Social Sales
AskAmy also enables your customer service in directly selling products to the customer. Through connecting with the online store, products can be selected for social sales, offered via AskAmy and the relevant channel, and ordered immediately. Payment can also be done through the app to complete the order. And best of all? All customer data is directly available and updated!
Install, manage & interact
On Salesforce platform
“>AskAmy is directly installed and available in your existing Salesforce org. The Messaging App is seamlessly integrated with your Service Cloud. Therefore, it is possible to have your customer care centre interact with customers via the most favourite (social) channels, like WhatsApp and Facebook Messenger, through just one interface in Salesforce.
All functionalities to interact through
One interface
AskAmy offers key functionalities required for any modern high-volume interaction department, whether it’s for consumer-facing sales and service, or for communications between internal departments. Through only one interface, you are able to provide the best possible service to your customers and colleagues.
<span data-metadata=""><span data-buffer="">All data & functionalities for
<span data-metadata=""><span data-buffer="">360° proactive service
In AskAmy you are able to provide the best possible proactive service, as you have the 360° view available to your customers. With all purchase and interaction history available, the service agents can personalize their approach and proactively support and advise the customer in their query. For example, by providing store and stock locator information on products to the customer via chat.
A customer service app that generates
Social Sales<span data-metadata="">
AskAmy also enables your customer service in directly selling products to the customer. Through connecting with the online store, products can be selected for social sales, offered via AskAmy and the relevant channel, and ordered immediately. Payment can also be done through the app to complete the order. And best of all? All customer data is directly available and updated!
All features you need for a modern interactive department.
Features
Speed
Can be implemented within a day.
Realtime
Conversations.
Data
Securely stored in your own Salesforce platform.
Rich media
Supports images, video’s & files.
Transactional
Messaging supported.
Language recognition
Enabling routing based on source language.
Interact through all of your favorite
Available channels
As a complete platform, AskAmy integrates with the most important (social) communication channels, like WhatsApp, Facebook Messenger, Apple Business Chat, Telegram, Intercom.io and SMS. Select the channel that is most relevant for your customers and start interacting as a social company. Make your customers’ life easier and interact more fun with the extensive application of AskAmy.
Frequently asked questions
Find some of your possible questions below in this FAQ. Have more questions? Reach out to us and we're happy to provide you with all information.
The price for AskAmy is 37,50 EUR per user per month. This includes unlimited messages per user, up to 50 users. Additional fees can be charged for a one-time setup per channel. Contact us for more questions about the pricing of AskAmy.
The difference can mainly be found in the matureness and completeness of the AskAmy platform (more default integrations) and pricing (approx. 50% price difference). For a clear vision on the differences, we are more than happy to tell you more.
With AskAmy you are momentarily able to communicate though WhatsApp, Facebook Messenger, SMS, Telegram, Intercom.io, WeChat, and Apple Business Chat. Is your favourite channel not part of the list? Contact us, and we are happy to make it happen for you!
As AskAmy is seamlessly integrated in your console in Salesforce, all the integrated sales and service channels and tools are directly linked. Therefore, your agents can connected customer interaction automatically to accounts and cases, to keep a 360° customer view.
Yes, you can. AskAmy enables you to send rich media to the customer, for example pictures of certain products, user documentation or inspirational videos.