Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations. Salesforce, 2021 Creating qualitative relationships is all about empathy. A connection that ensures involvement and loyalty from the customer. For retailers, … Read More
customer service
Current State of Customer Care
Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More
Digital Opportunities in Retail – Part 1
Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More
Next level customer engagement with proactive customer service
“Hi Boudewijn! Unfortunately, the courier has been delayed, our sincere apologies for the inconvenience. You’ll automatically receive a 5 Euro discount on your next purchase.” This is a message that I recently received about an online purchase that I made. … Read More
Next level customer engagement met proactieve customer service
“Hoi Boudewijn, de bezorger is helaas iets vertraagd, excuses voor het ongemak. Je krijgt van ons automatisch 5 euro korting op de volgende bestelling”.Dat berichtje kreeg ik onlangs naar aanleiding van een bestelling die ik had gedaan. Op het oog … Read More