Customer Engagement: 4 opportunities to increase synergies between service, sales, and marketing in Retail A while ago a friend told me an interesting story. He had bought a new laptop online. A great deal, he thought. Until he received an … Read More
retail
Next level customer engagement met proactieve customer service
“Hoi Boudewijn, de bezorger is helaas iets vertraagd, excuses voor het ongemak. Je krijgt van ons automatisch 5 euro korting op de volgende bestelling”.Dat berichtje kreeg ik onlangs naar aanleiding van een bestelling die ik had gedaan. Op het oog … Read More
5 challenges in customer engagement that will dominate retail in 2021
The development of the global pandemic and how the afterpains are going to affect us both in private and business is still unsure. What we do know, is that nothing will be the same and that the challenges in customer … Read More