Consumer goods
Direct consumer engagement
Own the relationship with your consumers, not only your place on the shelf.
Our Capabilities
What we build for you
D2C brand store
A fast direct-to-consumer webshop with AI-powered search and product discovery, built to grow with new markets and ranges.
Loyalty and brand community
Loyalty programmes, rewards and member benefits that give consumers a reason to come back to your brand directly.
Personalised marketing journeys
Segments, campaigns and journeys built on real consumer data, with two-way email and messaging that lets consumers reply and buy.
Personal offers and promotions
Promotions and content matched to each consumer's loyalty status, demand signals and available stock.
Consumer care across channels
One care desk for email, chat, WhatsApp, social and phone, with routing, case management and reporting for your human and AI teams together.
Selling in AI assistants
Make your products findable and buyable inside ChatGPT, Google Gemini and messaging apps, while you keep control of brand, pricing and the consumer relationship.