Strategy and advisory
Before we touch any system, we spend time understanding what is actually slowing your business down. We turn that into a roadmap ranked by value, so leadership, IT and the store floor work from the same plan.
What We Deliver
Most implementation disappointments start before a single line of configuration is written, with the wrong problem being solved. We slow down at the start so you can move faster later: understanding your business, testing assumptions and building a roadmap ranked by return.
Time with the people who use the system every day, not only the people who bought it. We separate the real bottleneck from its symptoms before proposing anything.
A foundation designed for retail and consumer goods and built around your existing landscape, including where agents and AI fit, so the next three years of builds don't have to start over.
Every initiative comes with a business case, so you can defend the plan in the boardroom, not just at the project kick-off.
Our Approach
Four steps from the questions you have today to a plan you can act on.
Map your processes, KPIs and pain points with the people who live them, so we start from facts.
Find the gaps and the opportunities, including where AI agents can take over routine work.
Draw the target architecture and blueprint around your current landscape.
Test the roadmap and business case with leadership and agree what goes first.
Success Stories
Accessible service for every reader
Passend Lezen makes reading possible for people with a reading disability. Since 2021 we have moved them from Salesforce Classic to Lightning, brought their customer channels into Salesforce and added Marketing Cloud, with screens and content built to be accessible.
Read the story
Customer service built to grow with the business
Picnic started with us on a three-week telephony proof of concept and moved from Zendesk to Salesforce Service Cloud as it grew. Agents now handle the app, social media and phone from one screen, and common tasks take 8 steps instead of 27.
We run the sessions that get leadership, IT and operations agreeing on the same priorities, before budget is committed, not after.
Tell us what you want to improve, solve or create. Let’s explore how technology can turn that opportunity into measurable business value.
