Retail
We help retailers serve customers across every channel, give store and service teams better tools, and put AI agents to work where they pay back fastest. Four propositions, each with the capabilities that deliver it.
Our Capabilities
Success Stories
Customer service built to grow with the business
Picnic started with us on a three-week telephony proof of concept and moved from Zendesk to Salesforce Service Cloud as it grew. Agents now handle the app, social media and phone from one screen, and common tasks take 8 steps instead of 27.
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One screen for every customer conversation
Omoda was an early Service Cloud user, but its first setup left agents doing too much by hand. We rebuilt it so agents handle every contact from one screen with the full customer view, and inbound calls land on the right customer.
Read the storyTell us what you want to improve, solve or create. Let’s explore how technology can turn that opportunity into measurable business value.
